You may not be familiar with the term “break-fix” but if you’re a small or medium business owner, chances are this just might be how you are approaching your I.T. (Information Technology) and I.T. support right now. Picture this, you’re running a small and efficient retail establishment. You begin getting messages from your customers letting you know that they can’t reach you on your business telephone lines, your service is down! What happens next? At this point, most business owners reach for their mobile phone, or email to contact an IT consultant or service company to send over a technician to fix their problem. If that describes your business, then your approach to I.T is “wait for your I.T to break, and then find someone to fix it”.
In the long term, it’s not the most practical approach. Using Managed I.T. Services, a small business can stop the cycle of break-fix I.T. Using a simple Internet connection, I.T. services including PBX functionality and data back-ups can be enabled from the Cloud. Most importantly, when provided as a Managed Service, these solutions include support and day-to-day remote management of the equipment, all included for one low monthly cost. The result? Your peace of mind, knowing your business ICT is taken care of. You can now re-focus on doing what you do best, serving your customers.
Contact the experts at C&W Business to find out how Managed Services can help your business.